Política de privacidad

Privacy Policy

Last updated: September 11, 2026

Novenaura ("we," "us," or "our") operates this website and store, including the data, content, features, tools, products, and services on it (the "Services"), powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

Personal information we collect
Depending on how you interact with us, we may collect:
- Contact details: name, billing and shipping address, phone number, email address.
- Payment information: card details, financial account data, transaction details, payment confirmations (processed securely through our payment providers — we do not store full card numbers).
- Account information: username, preferences, order history.
- Order and transaction information: items viewed, added to cart, purchased, returned, or exchanged.
- Communications you send us, e.g. customer support requests.
- Device and usage information: browser, network, IP address, and how you interact with the Services.

Sources of information
We collect information directly from you, automatically through your use of the Services (including cookies and similar technologies), and from service providers who support our store (such as Shopify, payment processors, and shipping partners).

How we use your information
We use your information to: fulfill and manage your orders, process payments, provide customer support, send order and shipping updates, improve the Services, prevent fraud, and — where you've opted in — send you marketing emails about products and offers. You can unsubscribe from marketing emails at any time using the link in those emails.

How we disclose information
We share information with Shopify and the service providers who help us run the store (IT hosting, payment processing, analytics, shipping and order fulfillment), and as required to comply with the law, enforce our policies, or protect our rights. We do not sell your personal information.

Shopify
Our Services are hosted on Shopify, which processes personal information to help us provide and improve the Services. For more on how Shopify handles your data, see Shopify's Consumer Privacy Policy at https://www.shopify.com/legal/privacy.

Third-party links
Our Services may link to third-party websites we don't control. We're not responsible for their privacy practices — please review their own policies.

Children's data
Our Services are not directed at children, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, contact us and we'll delete it.

Data security and retention
No method of transmission or storage is 100% secure. We retain personal information only as long as needed to fulfill the purposes described here, or as required by law.

Your rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to certain uses (such as marketing). To exercise these rights, contact us using the details below. We will not discriminate against you for exercising them, and we may need to verify your identity before processing your request.

International transfers
We may store and process your information outside the country where you live, using appropriate safeguards where required by law.

Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted here with a new "Last updated" date.

Contact
If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

Novenaura
Email: contact@novenaura.com
Address: Calle Doctor Castelo, Madrid, Spain