Refund policy

Refund Policy

We want you to be completely happy with your purchase. You have 30 days from the date you receive your order to request a return or refund.

How to request a return
Email us at contact@novenaura.com with your order number and the reason for your return. We'll get back to you within 48 hours with next steps. We can't accept returns that haven't been requested and confirmed with us beforehand.

Return conditions
Because this is a personal care product, items must be unopened and in their original packaging to be eligible for return, unless the product arrived defective, damaged, or different from what you ordered. Please keep your order number or proof of purchase.

Once your request is approved, we'll let you know whether you need to send the product back — in which case we'll provide the return address, and if the issue is on us (our mistake or a defective item) we'll cover return shipping — or whether we can process your refund directly with no return required.

Damaged or incorrect items
Please inspect your order as soon as it arrives. If an item arrives defective, damaged, or isn't what you ordered, contact us right away at contact@novenaura.com with a photo of the product and packaging, and we'll fix it at no cost to you (replacement or full refund).

Exceptions
For hygiene reasons, we can't accept returns of opened or used units, except in the case of a manufacturing defect. Sale items and gift cards are not eligible for return.

Refunds
Once your return is approved, we'll notify you by email and process your refund to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post it.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at contact@novenaura.com.

Contact
Novenaura
Email: contact@novenaura.com